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Privacy Policy
At The Shard London, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you visit or interact with our website.
What Data We Collect
We collect certain personal and non-personal information from you in order to provide and improve our services, communicate with you, and comply with legal obligations. The data we collect may include:
- Personal Identification Information: such as your name, email address, phone number, and postal address when you contact us or register on our website.
- Technical Data: including IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Usage Data: information about how you use our website, including pages visited, time spent on pages, and links clicked.
- Cookie Data: information collected through cookies and similar tracking technologies as explained below.
How We Use Data
We use the data collected for the following purposes:
- To provide, maintain, and improve our website and services.
- To respond to your inquiries and provide customer support.
- To send administrative communications, such as updates or confirmations.
- To monitor usage and diagnose technical issues.
- To comply with legal and regulatory obligations.
Cookies
Our website uses cookies to enhance your browsing experience and collect usage information. Cookies are small text files stored on your device that help us understand how you interact with our site. We use cookies for:
- Session management
- Personalization of content
- Analytics and performance measurement
You can control or disable cookies through your browser settings; however, please be aware that disabling cookies may affect the functionality and performance of the website.
Third-Party Links
Our site may contain links to third-party websites for your convenience and information. These third-party sites have their own independent privacy policies. We have no control over and assume no responsibility for the content, privacy practices, or policies of these external sites. We encourage you to read their privacy policies when visiting.
Data Security
We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Use of secure servers and encrypted connections (SSL)
- Regular security assessments and updates
- Access controls and data minimization
While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.
User Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including but not limited to:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may ask us to correct any inaccurate or incomplete data.
- Right to Erasure: In certain circumstances, you can request deletion of your data.
- Right to Object: You may object to the processing of your personal data for specific purposes.
- Right to Data Portability: You may request your data in a structured, commonly used format.
If you wish to exercise any of these rights, please contact us using the contact information provided below.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: help@bysahou.com
- Phone: +44 344 499 7222
- Address: The Shard, 32 London Bridge St, London SE1 9SG, United Kingdom
- Social/X: https://x.com/TheShardLondon
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
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